Yockey
Yockey v. Salesforce, Inc.
Opinion
Trial Court Opinion
UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF CALIFORNIA 6 PATRICK YOCKEY, et al., Case No. 22-cv-09067-JST
Plaintiffs,
ORDER DENYING DEFENDANT’S
v. MOTION TO DISMISS
SALESFORCE, INC., Re: ECF No. 44 Defendant.
12 Before the Court is Defendant Salesforce, Inc.’s motion to dismiss Plaintiffs’ second amended complaint. ECF No. 44. The Court will deny the motion. I. BACKGROUND Salesforce offers a service called Chat that operates from Salesforce’s web servers but is functionally implemented on Rite Aid’s and Kaiser Permanente’s websites, allowing Rite Aid’s and Kaiser Permanente’s customers to interact with the company directly on the website. ECF No. 43 ¶¶ 11–13. Chat “is a combination of a basic customer service chat function and backend analytics tools to ostensibly improve a company’s customer service experience.” Id. ¶ 11.1 Chat works as follows. When a customer sends a chat message to a company’s customer service agent, “it is first routed through a Salesforce…