Friend
Friend v. Google LLC
Opinion
Trial Court Opinion
I. BACKGROUND
1 The following discussion of background facts is based on the allegations contained in the 2 third amended complaint (the “TAC” at Dkt. 24-1), the truth of which the Court accepts for 3 purposes of resolving the Motion. See Boquist v. Courtney, 32 F.4th 764, 772 (9th Cir. 4 2022); Queen v. Mooney, No. 24-cv-02161-SVK, 2024 WL 3363572, at *1 n.2 (N.D. Cal. July 9, 5 2024). Google offers various services including an internet search engine (“Search”) and a 6 “mapping tool” (“Maps”). See TAC ¶ 19. “Both Search and Maps contain ‘Business Profiles’ 7 with details of businesses, service providers, and other places of interest.” See id. When users 8 enter queries to find a business on Search and Maps, Google presents them with these Business 9 Profiles that “display certain information about a business, including its street address, hours, 10 website, phone number . . . [and] user-submitted reviews.” See id. ¶ 20. Businesses can create a 11 Business Profile or “claim” an existing Business Profile upon completion of a verification process, 12 after which they may edit the Business Profile. See id. ¶ 22. 13 The information contained in a Business Profile affects…