Jeffrey

I. INTRODUCTION

Plaintiff Kathleen Jeffrey sued her former employer, defendant Automobile Club

of Southern California (ACSC), alleging claims arising from her employment, including

harassment and discrimination based upon her sex, age, and disability. ACSC filed a

1 motion to compel arbitration based upon an arbitration agreement Jeffrey signed when

she was hired. The trial court found that the arbitration agreement was unconscionable

and, therefore, unenforceable. Applying a de novo standard of review, we conclude that

Jeffrey failed to establish that the agreement was unconscionable. We therefore reverse.

II. FACTUAL AND PROCEDURAL SUMMARY

ACSC hired Jeffrey in December 2004 as a “Field Sales Agent.” As part of her

application for employment, Jeffrey was required to sign a three-page “MUTUAL AND

BINDING ARBITRATION AGREEMENT.” The agreement provides that the parties

shall resolve “through final and binding arbitration” “any and all claims of any nature or

kind arising out of, relating to, or connected with” Jeffrey’s employment or termination

of employment with ACSC. Either party may, however, obtain interim or provisional

equitable relief from a court “if the…