FACTS

In May 2011, Losorelli and his then fiancé, Paredes, purchased a 2007 Chevrolet

Tahoe from CarMax in Riverside. They financed the purchase through their credit union.

In June 2011, the California Highway Patrol impounded the vehicle because its

vehicle identification number (VIN) was false. Losorelli and Paredes complained to

CarMax, but allege they met resistance to their demands for reimbursement and damages,

including payment for a rental car. CarMax did make an offer for reimbursement of the

purchase price, as well as additional costs, and on July 21, 2011, CarMax’s legal

department sent Losorelli and Paredes a letter asking them to sign a confidential

settlement agreement.

1 Statutory references are to the Civil Code unless otherwise indicated.

2 We deny Losorelli’s motion to dismiss the petition on the grounds of untimeliness. (Van Beurden Ins. Services, Inc. v. Customized Worldwide Weather Ins. Agency, Inc. (1997) 15 Cal.4th 51, 64.)

2 Losorelli apparently balked at signing this agreement and retained an attorney.

The attorney, claiming only to represent Losorelli, sent CarMax two letters on July 27,

2011, asserting that it was in violation of the Song-Beverly Consumer Warranty Act

(§ 1790 et seq.) and the CLRA. It demanded that CarMax take appropriate corrective

action pursuant to section 1782, subdivision (a), within 30 days of the date of the letter.

In the other letter, the attorney indicated that his client was entitled to full restitution plus

incidental and consequential damages, as well as a civil penalty twice the amount of

actual damages, attorney fees, costs, and expenses as provided in the statute. This letter

demanded a response within three days.

Daniel G. Bloor, CarMax’s assistant general counsel, replied in a letter dated

August 2, 2011, expressing regret about the false VIN plate and indicating there were no

similarly situated consumers. He also pointed out that Paredes was a co-buyer and that

resolution must include her. Bloor stated that CarMax was willing to pay them a full

refund that would include a return of the full purchase price, including taxes, title and

tags, and any other reasonable, documented costs incurred. Bloor asked that

documentation of any additional costs be included. In addition, CarMax offered to pay

$500 attorney’s fees to resolve the matter.

Losorelli’s counsel replied on August 5, 2011, that “CarMax ha[d] not complied

with the requirements of the CLRA, Magnusson Moss, nor Song Beverly Consumer

Warranty Acts.” He indicated that his client would not sign a release for any reason.

Counsel also warned that should he not receive a “satisfying offer by today August 5,

3 2011, we will file a complaint for damages at 4:30 p.m. based upon your client’s letter

refusing to comply. Your people have had numerous discussions with my client. To

date, every response defers responsibility and completely fails to compensate my client

for CarMax’s conduct.” Bloor replied by fax and regular mail on August 5 repeating the

offer to resolve the matter with a full refund.

Losorelli filed a complaint on September 7, 2011, seeking damages under the

CLRA, among other claims.

Paredes later filed a similar complaint, and the actions were consolidated.

Subsequently, the trial court granted an anti-SLAPP suit to strike one of the two

claims under the unfair competition law (UCL) (Bus. & Prof. Code, § 17200 et seq.) In

February 2013, it granted CarMax judgment on the pleadings on four breach of warranty

causes of action in the complaints of Losorelli and Paredes. These rulings left only three

causes of action remaining in each pleading: for violations of the CLRA, UCL, and for

fraud.

CarMax moved for summary judgment/adjudication on these causes of action.

The trial court granted summary judgment in its favor against Paredes. As against

Losorelli, it granted summary adjudication of the UCL and the fraud causes of action, as

well as on the issue of punitive damages. It denied summary adjudication of Losorelli’s

CLRA claim, ruling that there was “a triable issue of material fact as to the extent of

[Losorelli’s] damages and whether or not the remedy under the CLRA was satisfied.”

During the course of the hearing, the trial court commented that if it granted summary

4 adjudication in favor of CarMax on the CLRA count, Losorelli would receive nothing. It

acknowledged that CarMax offered to remedy the situation, but made three different

proposals, and one included a confidentiality agreement. It noted there was a dispute as

to payment for the rental car, and opined that it did not think that Losorelli should have to

sign a confidentiality agreement and release.3

DISCUSSION

Under the CLRA, at least 30 days or more prior to commencement of an action,

the aggrieved consumer must notify the person alleged to have committed the unlawful

practice and “[d]emand that the person correct, repair, replace, or otherwise rectify the

goods or services alleged to be in violation of Section 1770.” (§ 1782, subd. (a).)

Further, subdivision (b) of this section provides that, “no action for damages may be

maintained under Section 1780 if an appropriate correction, repair, replacement, or other

remedy is given, or agreed to be given within a reasonable time, to the consumer within

30 days after receipt of the notice.” (Italics added.) “The clear intent of the act is to

provide and facilitate precomplaint settlements of consumer actions wherever possible

3 An interesting note is that sometime thereafter, Losorelli went to the CarMax facility and tried to sign the release—apparently because the credit union had not been paid and was demanding payment. CarMax refused to deal with him directly because he was then represented by an attorney. In his formal answer, Losorelli asserts that this belated action constitutes his acceptance of CarMax’s proposal, which precludes the latter from invoking section 1782, subdivision (b). Not so. CarMax’s response was entirely appropriate as it could not deal with a represented party without the involvement of his attorney, and no evidence was introduced to suggest that his attorney agreed to such a course of action.

5 and to establish a limited period during which such settlement may be accomplished.”

(Outboard Marine Corp. v. Superior Court (1975) 52 Cal.App.3d 30, 41.)

What more could CarMax do than offer a full refund? That is what CarMax asks,

and it is a good question. There had been some disagreement over damages, including

rental car costs and the confidentiality agreement, before Losorelli retained counsel.

However, after he retained counsel and counsel sent the CLRA demand letter, CarMax

twice offered to make a full refund not conditioned upon a confidentiality agreement.

CarMax’s responses indicated that it was prepared to return the full purchase price,

including taxes, title and tags, and other reasonable documented costs. Requesting

Losorelli to submit proof of his expenses was not unreasonable, and cannot be construed

by itself as disputing his previous claims. Losorelli never responded to CarMax’s offer

except to assert it was not sufficient, and certainly never provided documentation of other

costs. Furthermore, he has never indicated—either in the trial court or in response to this

petition—what a satisfying offer would have been.

While CarMax never tendered payment, section 1782, subdivision (b), requires

only that it agree to do so within a reasonable time—and it did so. It was certainly not

unreasonable for CarMax to have the co-buyer, Paredes, be part of the deal or have some

signs of assent from Losorelli’s camp before proceeding further.

In his responses to this petition, Losorelli reiterates his complaints that CarMax

sold him a vehicle to which it did not have title. This fact is undisputed, but not

determinative. The crucial question to be determined by the summary adjudication

6 motion is whether CarMax’s response to the CLRA demand letter was an agreement to

take appropriate corrective action. We believe it was, and neither Losorelli nor the trial

court has explained why it should not be so considered. Since Losorelli presented no

contrary evidence on this issue, the trial court erred in finding a triable issue of fact.

CarMax’s response complies with the statute as it offers to make Losorelli whole,

including any reasonable incidental damages. Losorelli’s response was to file this action;

we conclude this CLRA cause of action is barred under subdivision (b) of section 1782.

In his formal answer, Losorelli contends for the first time that the CLR cause of

action alleges entitlement to both actual damages and restitution, and that the “notice and

offer to correct” provisions of section 1782, subdivision (b), expressly relate only to an

action for damages. It is well established that an argument not raised in the trial court

will not be considered for the first time on appeal. (Ochoa v. Pacific Gas & Electric Co.

(1998) 61 Cal.App.4th 1480, 1488, fn. 3.) Even if we were to consider this argument, we

would have to reject it. The distinction between a claim for damages and one for

restitution is illusory in this case. In his CLRA cause of action, Losorelli is clearly

seeking money damages, pleading that he has “sustained and is entitled to actual damages

in an amount yet to be determined, including restitution of the amount actually paid or

payable under the contract, plus prejudgment interest . . . .” The restitution requested in

this claim is included with, and should be considered to be part of the damage request.

As set forth in Colgan v. Leatherman Tool Group, Inc. (2006) 135 Cal.App.4th 663, 699,

“[w]hether restitution is in the form of an equitable remedy or legal remedy, the relief is

7 based on a specific amount found owing. When in law, the plaintiff recovers a sum of

money ‘“to pay for some benefit the defendant had received from him,”’ [citation] and

when in equity, the plaintiff can seek ‘in the form of a constructive trust or an equitable

lien, where money or property identified as belonging in good conscience to the plaintiff

could clearly be traced to particular funds or property in the defendant’s possession.’”

Here, Losorelli was simply seeking a sufficient amount of money to compensate for his

losses. The notice and correction requirement applies to such claims, whether considered

to be an equitable or a legal remedy. The only exemption to the notice requirement is for

actions that solely seek injunctive relief (§ 1782, subd. (d))—a remedy that Losorelli does

not seek.

Losorelli also raises for the first time the claim CarMax did meet the requirements

of subdivision (c) of section 17824 so that it is not entitled to summary adjudication under

subdivision (b). Again, we need not consider this contention and, again, we would reject

it even if considered. Section 1782, subdivision (c), applies to class actions under section

1781 only. While his original demand letter asserted CarMax’s practices affected a broad

4 “(c) No action for damages may be maintained under Section 1781 upon a showing by a person alleged to have employed or committed methods, acts, or practices declared unlawful by Section 1770 that all of the following exist: (1) All consumers similarly situated have been identified, or a reasonable effort to identify such other consumers has been made. (2) All consumers so identified have been notified that upon their request the person shall make the appropriate correction, repair, replacement, or other remedy of the goods and services. (3) The correction, repair, replacement, or other remedy requested by the consumers has been, or, in a reasonable time, shall be, given.” (§ 1782, subd. (c).)

8 class of consumers, Losorelli never purported to bring the instant action on behalf of any

other similarly situated consumers, not even the co-buyer Paredes.5

Losorelli also contends that this court should consider the trial court’s rulings on

four causes of action other than the CLRA cause of action. These causes of action were

for breach of express and implied warranty under the Song-Beverly Consumer Warranty

Act and Magnuson-Moss Warranty Acts.6 However, these claims were disposed of by a

judgment on the pleadings in February 2013. Petitioner failed to seek review of those

claims and he cannot do so in opposition to CarMax’s writ petition. (Campbell v.

Superior Court (2005) 132 Cal.App.4th 904, 922.)

Losorelli’s position is that it would be an absurd result to grant CarMax’s petition

and, thus, deny him the ability to recover his losses when it is undisputed that he was sold

a stolen car. We must point out that he chose to sue under the CLRA, which requires the

parties to comply with certain procedures. If Losorelli fails to obtain compensation under

this Act, it is the result of the choices he made and the actions he took.

5 Losorelli argues that CarMax itself identified Paredes as another affected consumer, but did not demonstrate in its motion that it ever gave that consumer notice or provided her a correction. In fact, CarMax’s response to the demand letters indicated that resolution of the matter must include Paredes as co-owner, indicating that the offer to correct extended to her.

6 15 United States Code section 2301 et seq.

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DISPOSITION

The previously ordered stay is hereby dissolved.

Let a peremptory writ of mandate issue directing the Superior Court of San

Bernardino County to vacate its ruling insofar as it denied CarMax’s motion for summary

adjudication as to the CLRA cause of action and to issue a new order granting the

motion.

Petitioner is directed to prepare and have the peremptory writ of mandate issued,

copies served, and the original filed with the clerk of this court, together with proof of

service on all parties.

Each party to bear their own costs.

NOT TO BE PUBLISHED IN OFFICAL REPORTS

MILLER

J.

We concur:

RAMIREZ

P. J.

CODRINGTON

J.

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