Hilton

BACKGROUND

Hilton’s Employment With AMMI In 1989, AMMI’s predecessor, Family Planning Associates Medical Group (FPA), hired Hilton to work in one of its clinics as a receptionist. Sixteen years later, in 2005, when AMMI’s principal acquired FPA, Hilton was still working for FPA, but as a treatment coordinator in a different clinic. In this position, Hilton interacted with patients regarding scheduling, medical testing and billing, and also performed other front desk clerical office work. On or about September 26, 2005, Hilton submitted an employment application in order to retain her employment at the medical clinic then managed by AMMI. She stated in the application the highest level of education she had completed was tenth grade in high school. The employment application included an arbitration agreement covering “claims arising out of the submission of this application.” Hilton initialed the arbitration clause and signed the bottom of the application on the same page as the arbitration 1 clause.

1 She signed the application “Vivian Gascon,” the name she was using at the time she submitted the employment application and commenced her employment with AMMI.

2 The Arbitration…