Williams v. RGIS, LLC

FACTS AND PROCEEDINGS

RGIS’s Dispute Resolution Program Carllie Williams worked as a non-exempt, hourly paid retail employee for RGIS from May 31, 2018, to December 2018. On her first day of work, RGIS provided Williams with an electronic copy of its dispute resolution booklet, and Williams signed an acknowledgement of receipt of that booklet. The 22-page booklet sets out the details of RGIS’s five-step dispute resolution program (the program), which includes three voluntary internal steps, voluntary

Further undesignated statutory references are to the Labor Code.

2 mediation, and, finally, mandatory and binding arbitration. Employees who do not opt out of the program within 60 days of hire “mutually agree” with RGIS “to be bound by its terms and to resolve all claims covered by the Program through mandatory, final and binding arbitration, instead of through litigation in court.” With exceptions not applicable here, the program applies to all employment-related claims, including “any claims, demands and actions related to wages and compensation, reimbursement, breaks and rest periods” “and any other cause or action arising out of or relating to employment or the termination…