Bowser
Bowser v. Ford Motor Company
Opinion
Opinion
STATEMENT OF FACTS
A. The Bowsers’ Problems with the Truck.
Mr. Bowser worked as a realtor; Ms. Bowser was a stay-at-home mother until
about 2013, when she began working as a realtor, too. They had three children.
In or around 2004, they bought a new Ford F-250 Super Duty truck with a 6.0L
engine. They wanted a truck so they could tow a boat and take river vacations together.
Ford claimed that the 6.0L engine was the longest lasting and had the best durability and
the best performance in its class.
The 2004 truck “had multiple problems with power loss, multiple shutdowns[,] . . .
multiple exhaust issues, the turbos, EGRs, injectors.” Finally, a dealership employee told
the Bowsers that the dealership could not repair the truck and the Bowsers should file a
claim with the Better Business Bureau (BBB). They did so.
As a result, in December 2005, Ford replaced the 2004 truck with a 2006 truck,
which also had a 6.0L engine. The dealership assured the Bowsers that Ford had been
working on the problems they had experienced “and they’d repaired and fixed all of those
. . . .” Once again, Mr. Bowser reviewed literature at the dealership that said “the Ford