Samuel Love v. Marriott Hotel Services, Inc.

I. BACKGROUND

Samuel Love has paraplegia and uses a wheelchair for mobility. His condition makes it difficult or impossible for Love to stand, walk, reach objects above his shoulders, transfer from his wheelchair to other equipment, and maneuver around fixed objects. Preparing to travel to San Francisco in February 2021, Love tried to book a room at the downtown Marriott Marquis using the hotel’s online reservation website. According to Love, the website lacked sufficient information about the hotel’s accessibility features, which prompted him to sue Marriott Hotel Services Inc. (“Marriott”) under the ADA. Love takes issue with the website’s description of “Accessible Hotel Features,” and its list of accessible features in some guestrooms. In addition to that list, the website provided information for different types of rooms, including the size and number of beds, the type of accessible bathing facility, and the accessible communications features available in the room. The website listed a phone number for prospective guests to call with inquiries about “the physical features of [the hotel’s] accessible rooms, common areas, or special services relating to a specific…