Figueroa

FACTS

In January 2014, Raul B. Figueroa purchased a new Dodge Ram pickup truck for $33,824.88. FCA US LLC (FCA) is the manufacturer of the truck. Within 900 miles the truck engine overheated and the truck had to be towed to the dealership for repair. The dealership replaced a defective radiator hose clamp, and visually inspected the cylinder heads for cracks that are often caused by overheating. The dealership did not undertake a standard dye test for leaks. The engine continued to overheat and after a few thousand miles the water pump failed. The dealership replaced the water pump under warranty. Figueroa took his truck back to the dealership another six to eight times complaining of overheating. Each time the service representative took the truck away for about 30 minutes before telling him it was fine. In desperation, Figueroa took his truck to a different dealership. That dealership told him the thermostat housing was leaking. The dealership refused to repair it under warranty, however, because it was an after-market thermostat housing. Figueroa did not install the after-market thermostat housing. He took it back to the original dealership who installed a new thermostat…