Gerash

FACTS

Plaintiff’s complaint refers to the two defendant companies collectively as “Verizon.” He alleges he has been a “Verizon DSL and Verizon Wireless customer for many years.” He entered a one-year contract with Verizon on February 28, 2011, “to upgrade his DSL (internet) speed and change his phone service.” This contract is not in the record. Verizon told him the change in DSL service would occur after a Verizon technician provided in-home service, to occur in about four days. Without notice, his internet connection was disconnected an hour later. He called Verizon on March 2 to ask what happened and was told the new DSL speed would be installed the next day, during a 10-hour window of time. Verizon changed the March 3 date to March 4, and on March 4 told plaintiff “that a technician would need to come to [his] home.” A technician was scheduled to come on March 5, but on that date plaintiff received a recorded telephone message telling him a technician would come on March 6, between 8:00 a.m. and 8:00 p.m. Verizon continued to postpone and reschedule appointments, and plaintiff repeatedly had to wait at home for technicians who did not arrive. On March 9, nine days after…