Guzman

FACTS AND PROCEDURAL BACKGROUND

Front Porch is a nonprofit public benefit corporation that, among other things, owns and operates retirement homes and health care facilities for aged persons. Villa Gardens is a Front Porch retirement community that provides independent living, assisted living, skilled nursing, memory care, and other senior living services. In November 2014, Guzman began her employment with Front Porch as a certified nursing assistant at Villa Gardens. During her orientation, Guzman signed an “employee acknowledgement form and at-will/arbitration agreement,” acknowledging her receipt of a copy of the Front Porch 2014 employee handbook and agreeing to arbitrate claims relating to or arising from her employment. Guzman declared she did not receive a copy of the handbook that day.

2 In 2017, Front Porch issued a revised employee handbook to its employees that contained a revised agreement to arbitrate. Guzman signed an “employee acknowledgement form/arbitration agreement” on May 24, 2017. Guzman declared her supervisor handed her only the signature page to the agreement and did not discuss the arbitration agreement with her. She also declared she had a copy of the…