Youssef

FACTS AND PROCEDURAL BACKGROUND

Work History Prior to Date of Disability

The County hired Youssef in 1989. She worked in various departments and received several promotions. In January 2010, she took a position as a management analyst, more commonly referred to as a case manager, in the return-to-work unit of the risk management section of the probation department. The unit manages workers’ compensation claims and compliance activities

2All further references are to the Government Code unless otherwise specified.

2 related to disability issues for the probation department, which includes more than 20 area offices, courts, three juvenile halls, and camps that serve the juvenile halls. A case manager handles a caseload of workers’ compensation cases, evaluates work restrictions, engages in the interactive process with employees, and works with employees to allow them to return to work at the earliest point in time. Case managers must have strong verbal and written communication skills. One of essential job functions of a case manager is to conduct interactive process meetings (IPM’s) with employees who are disabled or have work restrictions. A second return-to-work employee…