Fredeen

BACKGROUND

I. Plaintiffs’ employment with CCFS and the

arbitration agreements Plaintiffs and Respondents Lisa Fredeen and Sarah Mitchum are CCFS’s former employees. Fredeen worked for CCFS as a preplanning advisor from 2012 until mid-2017. Mitchum worked for CCFS as a family services counselor rookie from approximately November of 2017 to February of 2018. During Fredeen’s first week of employment, she attended onboarding training with other preplanning advisors. CCFS provided her with a large packet of documents to sign, including an arbitration agreement on a three-page preprinted form.

2 Fredeen signed each document, including the arbitration agreement, and understood her signature was required if she wanted to work for CCFS. At the start of her employment, Fredeen also signed an employment agreement with noncompetition and confidentiality restrictions. Mitchum also completed onboarding training during her first week of employment. The onboarding process required her to watch online training videos from her desk computer while electronically signing documents. Mitchum completed the training alone from her desk and did not have the opportunity to ask questions regarding…