Snow

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF CALIFORNIA 6 SHERRI SNOW, et al., Case No. 3:20-cv-03698-WHO

Plaintiffs,

ORDER DENYING MOTION TO

v. COMPEL ARBITRATION

EVENTBRITE, INC., Re: Dkt. No. 18 Defendant.

12 The plaintiffs in this putative class action allege that they purchased tickets to events through defendant Eventbrite, Inc. (“Eventbrite”). They claim that, after those events were cancelled or postponed due to the COVID-19 pandemic, Eventbrite unlawfully withheld refunds for them. Before me is Eventbrite’s motion to compel arbitration. Eventbrite argues that when the plaintiffs signed up for Eventbrite accounts and made purchases, they assented to Eventbrite’s Terms of Service (“TOS”), which require arbitration of their claims. But Eventbrite has not met its burden of showing that the plaintiffs assented to the TOS in the first place. I VACATE the hearing set for October 21, 2020 and DENY the motion to compel arbitration. BACKGROUND …