Hoang

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF CALIFORNIA 6 TUONG HOANG, Case No. 23-cv-03270-PCP

Plaintiff,

ORDER RE: CITIBANK’S MOTION

v. TO COMPEL ARBITRATION

CITIBANK, N.A.,, Re: Dkt. No. 24 Defendant.

12 Defendant Citibank, N.A. seeks to compel arbitration of a dispute over an alleged fraudulent transfer of over $100,000 from plaintiff Tuong Hoang’s account. The arbitration provision at issue is part of Citibank’s “Client Manual.” Citibank does not show or claim that Ms. Huang ever signed a “signature card” agreeing to Citibank’s terms comparable to the sample signature card included at the end of the Client Manual. Instead, Citibank says its “custom and practice” was to provide new customers with a copy of the Client Manual when they opened an account. Citibank asks the Court to infer from that statement alone that Ms. Huang was in fact provided a copy of the agreement when she opened her account, and that by then continuing to use her account she implicitly agreed to…